Privacy Policy

Last Updated: August 5, 2026

Your privacy matters to AppChex. This Privacy Policy describes what information we collect, why we collect it, how it is used and protected, and what choices you have. It applies whenever you access or use the AppChex platform and related services.

By using the Services, you confirm that you have read and agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who This Policy Applies To

The Services are designed for individuals and businesses who are at least 18 years of age. AppChex does not knowingly collect information from anyone under 18. If you are under 18, you must not use the Services or provide any personal information.

2. What This Policy Covers

This Privacy Policy applies to personal information collected:

  • Through the AppChex website at https://www.appchex.org/
  • When you create an account, request quotes, schedule a provider introduction, submit a form, or contact AppChex
  • Through your use of quote comparison and project dashboard features
  • Through SMS, email, or push notifications related to your account and projects
  • When a service professional provides quote, business, or scheduling information

This Policy does not govern the practices of third-party websites, services, or applications that are not owned or operated by AppChex.

Quote Requests and Provider Matching

When you request quotes, AppChex uses your project details, general location, timeline, and contact information to create and display relevant provider matches. Information needed to discuss the project or arrange an introduction may be shared with a provider you select.

3. Information We Collect

Information You Provide Directly

We collect information that you voluntarily submit to us, which may include:

  • Name
  • Email address
  • Phone number
  • ZIP code and optional city or state
  • Property type, project description, requested service, and preferred timeline
  • Provider selections and appointment preferences
  • Service-professional business information submitted through partner forms
  • Information submitted through contact forms or support requests
  • Messages and attachments sent to our support team

Information Collected Through Technology

When you visit our Website or use the Services, certain technical data may be collected automatically, including:

  • IP address and general location data
  • Browser type and version
  • Operating system and device information
  • Date, time, and duration of your visit
  • Pages viewed and actions taken within the Services

We may use cookies or similar technologies to support core functionality, maintain security, and understand how the Services are used.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • Creating quote requests, generating provider matches, and operating the project dashboard
  • Sending quote, project, appointment, account, and verification updates
  • Managing your account, including authentication and security
  • Responding to your questions, feedback, and support requests
  • Scheduling provider introductions and partner-demo calls
  • Monitoring platform performance, uptime, and reliability
  • Identifying and preventing fraud, abuse, or unauthorized access
  • Improving and developing new features for the Services
  • Meeting legal, regulatory, and compliance obligations

AppChex does not use your personal information for third-party advertising, marketing, or promotional purposes. Service-related communications such as quote updates, reminders, and account alerts are operational messages sent to support your use of AppChex.

5. How We Share Your Information

AppChex does not sell your personal information. We do not share personal information for targeted advertising or cross-context behavioral tracking.

We may disclose information only in the following circumstances:

  • With a service professional you select, as necessary to discuss your project or schedule an introduction
  • To trusted service providers who perform work on our behalf and are bound by confidentiality obligations
  • When required by law, regulation, legal process, or enforceable governmental request
  • To protect the rights, safety, security, or integrity of AppChex, the Services, or our users

Project and contact information is not shared with third parties for advertising or cross-context behavioral purposes.

6. SMS Communications

If you opt in, AppChex may send service-related SMS messages based on your account and project activity.

By providing your phone number and opting in, you consent to receive automated SMS messages from AppChex related to quote requests, provider matches, appointment reminders, account updates, and verification.

Message frequency depends on your usage and account activity. Standard message and data rates from your carrier may apply.

You can opt out at any time by replying STOP. For help, reply HELP or email help@appchex.org.

Your mobile information will not be sold or shared with third parties.

7. Push Notifications

AppChex may send push notifications related to account, quote, project, and appointment activity.

You may opt out at any time through your device or browser notification settings.

Email communications from AppChex are limited to direct support responses and transactional messages related to your account, quote requests, provider matches, or appointments.

8. Data Protection

AppChex employs reasonable administrative, technical, and organizational measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction. Data may be stored or processed using secure third-party infrastructure.

However, no method of electronic transmission or data storage is entirely secure. While we strive to protect your information, absolute security cannot be guaranteed.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • Deliver and maintain the Services
  • Fulfill legal, tax, and compliance obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed for any of these purposes, it is securely deleted or anonymized. Account and project data may also be deleted upon a verified request, subject to legal retention requirements.

10. Your Privacy Rights

Depending on where you reside, applicable law may grant you certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Obtain details about how your information is used and with whom it is shared
  • Restrict or limit the processing of sensitive personal information

As described in Section 11, AppChex does not sell or share your personal information for advertising or cross-context behavioral purposes. If our practices change in the future, we will update this Policy and provide a mechanism to exercise that right.

To exercise any of the rights listed above, please contact us at help@appchex.org. Verification may be required before processing your request. Response timeframe will be in compliance with applicable law.

11. Do Not Sell or Share

AppChex does not:

  • Sell personal information to any party for any purpose
  • Share personal information for targeted or cross-context behavioral advertising
  • Use sensitive personal data for purposes not disclosed in this Policy

12. Do Not Track Signals

At this time, AppChex does not respond to browser-based Do Not Track signals. There is currently no universally accepted standard for how to handle these signals.

13. Children's Privacy

The Services are not directed to anyone under 18 years of age. We do not knowingly collect personal information from children. If we learn that personal information has been collected from a child under 18, we will take prompt steps to delete that information.

14. Third-Party Links

Our Website or Services may include links to websites or services operated by providers or other third parties. AppChex has no control over and assumes no responsibility for their content or privacy practices. Review a third party's privacy policy before submitting personal information.

15. Business Transfers

In the event that AppChex is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction. If such a transfer occurs, we will provide notice as required by applicable law.

16. Updates to This Policy

We may revise this Privacy Policy from time to time. When we do, the updated version will be posted on this page and the "Last Updated" date at the top will be revised accordingly. Your continued use of the Services after any changes are posted means you accept the updated Policy.

17. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you can reach us at:

  • Email: help@appchex.org
  • Web: https://www.appchex.org/contact